jLAN Briefcase FAQS


WHAT IS JLAN BRIEFCASE?

jLAN Briefcase is a cloud-based mobile survey solution for companies with field teams. It is a complete software package, comprised of a web-based administration portal and corresponding mobile apps. The solution enables businesses to gather data in the field so they can make proactive real-time decisions. Data is captured directly to mobile devices by company employees in real-time, and is then displayed and analyzed on the jLAN Briefcase portal.

HOW DOES JLAN BRIEFCASE WORK?

When you sign up for jLAN Briefcase on behalf of yourself or your business, you become the Account Owner. Next, you will login to the jLAN Briefcase portal to invite reps to become members of your team. After that, you can start creating surveys and retail audits that will be published out to your reps’ mobile phones. Data collected on their phones will automatically be displayed on the portal so that it can be viewed and analyzed in any way you see fit.

WHAT IS THE DIFFERENCE BETWEEN A SURVEY AND A RETAIL AUDIT?

Surveys are a set of questions and/or tasks to be completed by your reps. Surveys are powerful tools for producing data analytics since data is structured and organized in a consistent manner, making it easier to analyze. With jLAN Briefcase, you can assign a survey to a specific customer or representative, OR you can create surveys that are available to any customer. Retail Audits are similar to Surveys with one important distinction: Products. Retail Audits are used to collect specific information about a product, thus Retail Audit questions are repeated for each individual sku you wish to collect data on.

WHAT TYPES OF DATA CAN BE COLLECTED?

You can add as many questions as you like to each survey. We support the following data types: Yes/No, True/False, Multiple Choice/Single Response, Multiple Choice/Multiple Response, Pictures, Barcodes, Text, Integer, Decimal and Signatures.

DOES THE SYSTEM GEO-TAG RESPONSES?

Yes! according to our customers, geo-tagging of surveys and especially product images is one of our most important features. In addition to geo-tagging, jLAN Briefcase also time stamps all responses and images so that you can make real-time decisions at every stage of a product’s retail life cycle.

WHAT IS THE JLAN BRIEFCASE FILE MANAGER?

The file manager stores all the files you upload to it. You can upload any kind of file to the jLAN Briefcase file manager portal. These files are then available on your rep’s mobile phones. This feature ensures all reps are working with the same documents, promotional materials, images, videos, etc. The file manager also tells you which files have been accessed by which rep, promoting accountability and illustrating where there are gaps in marketing efforts.

WHO USES JLAN BRIEFCASE, CUSTOMERS OR EMPLOYEES?

jLAN Briefcase is used by your internal employees or by representatives of your company. It is not a customer facing solution.

WHAT TYPES OF COMPANIES USE JLAN BRIEFCASE?

Since at its core jLAN Briefcase is a data collection tool, it can be used by just about anyone. However, most of our customers are in the Consumer Packaged Goods, Beer, Beverage, Food, Candy, Snack and other Consumer Brands sectors. These types of businesses typically have products at retail, and they use jLAN Briefcase to make sure their brand is well-represented.

WHAT KIND OF DEVICES ARE SUPPORTED BY JLAN BRIEFCASE?

The jLAN Briefcase mobile application is available for Android and iOS.

HOW MUCH DOES JLAN BRIEFCASE COST?

jLan Briefcase has several levels, one of which is right for you. There is a free version, then it goes to $9 per user/month for additional features, or $19 per user/month for the full suite of features and maximum flexibility.

HOW DO I KNOW MY DATA IS SAFE AND SECURE WITH JLAN BRIEFCASE?

jLAN Technologies is proud to have built jLAN Briefcase on the Microsoft Azure cloud platform. Data submitted from your employee’s smartphones is immediately uploaded to the cloud using the latest encryption techniques. Data never resides on your employee’s devices and is always accessible, anytime, from any device. No matter what happens – even if your company headquarters burns to the ground, your data is secure and available to access.

CAN I TRY IT OUT FIRST?

We encourage all new accounts to take advantage of our 30-day free trial period offer. During the trial, you will be granted unlimited access to all premium features, along with unlimited email and web support to get you going.

DOES IT WORK OFFLINE OR DO I NEED AN INTERNET CONNECTION?

jLAN Briefcase requires a basic internet connection. Uploading photos or larger files may require wider bandwidth or a faster connection for optimum results. In cases where there might be no internet connection or cell service, such as in remote rural areas, the app will upload data automatically as soon as it locates a signal but users will not be able to access stored documents or data.

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